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Last updated: January 13, 2026
Welcome to Shivaya Rudraksha ("we," "our," "us"). Our website, shivayarudraksha.com, is operated from Kathmandu, Nepal. We are dedicated to providing genuine, authentic Nepali-origin Rudraksha beads and facilitating traditional online puja services. By accessing and using our website, placing an order for products or services, you agree to be bound by these Terms and Conditions, which are framed with respect for the sacred nature of our offerings.
Shivaya Rudraksha is based in Kathmandu, Nepal. All transactions, agreements, and spiritual services are conducted under the laws of Nepal. Any legal disputes shall be subject to the exclusive jurisdiction of the courts in Kathmandu, Nepal.
Nepali Origin Guarantee: We deal exclusively in 100% genuine Rudraksha beads of Nepali origin. Our beads are sourced directly from the forests and farms of Nepal and are authenticated by our experts.
Natural Variations: Rudraksha is a natural seed. Variations in size, shape, color, texture, mukhi (faces), and lignification are inherent and not considered defects. Product images are representative; the actual item will be a unique natural specimen.
Products: We ship worldwide from Nepal. The customer is solely responsible for all import duties, taxes, and customs clearance fees in their country. Risk passes to the carrier upon dispatch.
Puja Deliverables: Digital deliverables will be sent via email. Physical prasad shipping follows the same terms as product shipping.
Returns or exchanges are only accepted if the product received is materially different from its description or is damaged in transit. Claims must be made within 3 days of delivery with evidence. No returns are accepted for natural variations or after the bead has been worn/used in sadhana.
As services are performed on a specific date and involve preparatory work, cancellations are not accepted once the puja materials have been procured or the priest's time has been booked. No refunds are provided after the puja has been performed.
All website content is our property. Ritual videos/photos are for personal use only and may not be reproduced or publicly distributed.
You are responsible for providing accurate personal details (name, gotra for puja, etc.) and ensuring lawful use of payment methods.
We collect data solely to process orders. Our detailed Privacy Policy is available separately.
We reserve the right to update these Terms at any time. Revised versions will be posted on this page.
"By placing an order, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. You confirm that you are purchasing sacred items and/or spiritual services as an expression of faith and understanding their nature."
Shivaya Rudraksha
National Business Trade Centre (NBTC)
Kathmandu, Nepal
Support & Guidance
contact@shivayarudraksha.com
